Mediation is a process of dispute resolution where a neutral third party, known as a mediator, helps facilitate communication and negotiation between two or more parties in conflict. The goal of mediation is to assist the parties in reaching a mutually acceptable agreement that addresses their concerns and interests. The mediator does not make decisions or impose solutions, but instead guides the parties through a structured dialogue, helping them identify and explore their underlying needs and interests. Mediation is voluntary and confidential, providing a safe and non-adversarial environment for parties to express their viewpoints and work towards a resolution.

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